About LandedLate

Updated

LandedLate is a free, independent Canadian tool that tells you whether an airline owes you compensation under the Air Passenger Protection Regulations, and writes the claim or reply for you to send yourself. It charges nothing, takes no share of what the airline pays you, needs no account, and isn't connected to any airline or to the Canadian Transportation Agency.

Why it's free

The regulations already set the amounts, and claiming from the airline is free. The hard part is knowing whether you're owed and what to write, especially after a refusal, and claim services typically keep a share of the payout for doing it. LandedLate does that part for free. You send the claim yourself, and the airline pays you directly.

There are no ads, no affiliate links and no paid tier. The site runs on free hosting, so it costs almost nothing to keep up.

How the check works

  1. The rules are written as code. Every amount, deadline and category comes from the regulations (SOR/2019-150, as amended in 2022; the official text is current to September 30, 2026). More than 200 automated tests check each band and edge case.
  2. Every answer names its section. A verdict shows the section of the regulations it rests on, so you or the airline can check it.
  3. “Worth challenging” is its own answer. When an airline calls a disruption “required for safety” or outside its control, that label is often contestable. The check says so instead of answering a flat no, and the reply it writes cites the rulings that apply.
  4. Your answers stay on your device. See privacy.

How each page is checked

  • Every legal statement is checked against the text of the regulations itself, not a summary of it.
  • Every ruling is checked against the Canadian Transportation Agency's decision where we can reach it. Where we can't (the Federal Court of Appeal's judgment in WestJet v. Lareau is behind a site that blocks automated reading), we rely on the agency's own notice and at least two news reports, and describe only what they agree on.
  • A separate review pass on phone and desktop screenshots, plus automated accessibility and speed tests.
  • Each page shows when it was last updated and the date the official text was current to. Mistakes are fixed and logged below.

What LandedLate can't do

  • It isn't a law firm and doesn't give legal advice. It explains the rules and drafts your letter.
  • It covers Canada's rules only: flights to, from and within Canada. European (EU 261) and US rules are different.
  • It can't see the airline's internal records. When the answer depends on the real cause, it tells you what to ask the airline for.
  • Proposed changes (the 2024 draft amendments to the regulations and Bill C-31) are not in force. The check uses the rules in force today and will change when they do.

Corrections

  • , Missed connection: are you owed?. A review found short answers on several guides that left out a condition compensation depends on. The missed-connections guide didn't say that a delay required for safety pays no compensation; it now does, gives the conditions for meals and a hotel, and explains when you can claim from the larger airline. The weather guide's answer now says compensation needs a 3-hour late arrival and notice of 14 days or less. The crew guide's answer on knock-on delays from a safety problem, the mechanical guide's answers on refunds and meals, and the voucher guide's answer on short-delay credits were corrected the same way. The crew guide no longer lists crew running out of duty hours as automatically owed: duty limits can make a delay required for safety. The missed-connections guide now says refunds and a flight home depend on the new flight not meeting your needs, or on the airline being unable to rebook you within 48 hours.
  • , The flight check. The check showed the last day to claim as the one-year anniversary of the flight. Section 19(3) says the claim must reach the airline before the first anniversary, so the last day is the day before it. The date the check shows was corrected, and the result screen now shows it on phones too.
  • , The flight check. The September 27 correction of Lubky v. WestJet reached the guides and the drafted replies but not the result screen of the check, which still described a swapped plane that broke down. Corrected. The drafted reply on crew refusals also said that calling a staffing problem a safety issue does not take it out of the airline's control; safety cases are within the airline's control by definition, and the point of WestJet v. Lareau (2025 FCA 149) is that the label alone doesn't make it required for safety. Corrected.
  • , Homepage. The homepage's answer to "It was the weather" still said the regulator rejects weather excuses when other airlines flew the same route that day. That misdescribed Beauchamp v. WestJet (68-C-A-2023), which turned on WestJet giving no usable evidence. Corrected.
  • , Air Canada delay compensation. Two rulings were described inaccurately, on the page and in the replies LandedLate drafts. Beauchamp v. WestJet (68-C-A-2023) turned on WestJet giving no usable evidence that weather prevented the flight, not on other airlines flying that day. Lubky v. WestJet (137-C-A-2022) found a cancellation within WestJet's control because it moved the scheduled plane to cover another plane's mechanical problem. Both were checked against the agency's decisions and corrected.
  • , Air Canada delay compensation. We said meals and a hotel are owed whatever caused the delay. They aren't owed when the cause is outside the airline's control, such as weather: section 10(3) of the regulations requires only information and rebooking or a refund. The page and the eligibility check were corrected.
  • , Crew shortage: are you owed?. We described an Air Canada crew-shortage ruling as "July 2022, $2,000". The ruling is Crawford v. Air Canada, Decision 107-C-A-2022, issued August 25, 2022, ordering $1,000 each to two passengers. Corrected on both guides.

Spotted a mistake? Email corrections@landedlate.ca. Fixes are made and logged here.