Privacy

LandedLate is built so we don't hold your claim, your answers or your contact details.

What stays on your device

Your answers, your name and email if you type them into a claim, and the claims you mark as sent are saved in your own browser (local storage). They are not sent to us. Clearing your browser data deletes them.

What reaches our server

When you enter a flight number and date, we look up that flight's public schedule and arrival time. That request contains only the flight number and date.

If you choose to report how your claim ended, we store the airline code, the month of the flight, the type of disruption, the reason category, the delay band, the outcome and the amount. No name, email, booking reference or free text. These anonymous records build a public picture of how airlines answer claims.

Visit statistics

We use Google Analytics to count visits: which pages are read, which site sent you, your approximate location (city or country), your device type, and how far people get through the check. It sets cookies in your browser to tell a new visit from a returning one. Its advertising features are switched off, and flight numbers, dates and email addresses are removed from page addresses before they are stored. From the check it receives only categories: which step you reached, the type of result, the airline code and the amount at stake. Your name, email, flight number, booking reference and claim text are never sent to it. Browser settings or an ad blocker can turn it off, and the site works the same without it.

Our own server also keeps a simple page-view log: the page, the referring website, the country and the device type. It sets no cookies and stores no IP address.

To stop automated abuse, the flight lookup and the outcome form count requests per visitor for an hour. The count is kept under a code made from your IP address, the hour and a random key that changes daily, so it can't be turned back into the address. The address itself is never stored, and the counts and keys are deleted after about two days.

In ChatGPT and Claude

If you use the LandedLate app in ChatGPT or Claude, the assistant sends our server only the facts it needs to check a flight: the airline (if you give a flight number, only the airline is kept), what happened, the delay band, the reason category, where your claim stands, the number of passengers and, if you gave it, the flight date. The app has no place for your name, email, booking reference or ticket number, and it doesn't need them.

For each check we keep a log of those categories, the result and which assistant asked, with the flight date cut down to the month. No flight numbers, IP addresses or cookies. We use it to see how the app is used and to fix mistakes, and we delete entries after 12 months. Your conversation itself is handled by OpenAI or Anthropic under their own privacy policies; we never see it.

Hosting

The site is hosted by Netlify, which receives every request, including your IP address, in order to serve the page. We also keep a log of visits from known search and AI crawlers (the crawler's name and the page it fetched); visits by people are not in that log.

What we don't do

No accounts, no advertising features, no selling or sharing of data. Your claim goes from you to the airline; we never see it.

Questions

Write to corrections@landedlate.ca.

Last updated October 19, 2026.