Air North delay compensation: what you're owed and how to claim

Updated October 18, 2026 · Checked against the regulations as current to September 30, 2026 · By LandedLate

Air North, Yukon's Airline, is a small airline under the Air Passenger Protection Regulations, so it owes $125, $250 or $500 per passenger for a delay or cancellation within its control. The amount depends on how late you reach your destination: 3 to 6 hours, 6 to 9 hours, or 9 hours or more. If you were bumped from a flight, the full $900 to $2,400 applies. We found no claim form: you email customerservice@flyairnorth.com before the first anniversary of the delay or cancellation, and it has 30 days to pay or explain why not (section 19).

Whether your own flight qualifies depends on its details: the reason the airline gave, how late you reached your destination and how much notice you had. Check it free at landedlate.ca/check.

How much Air North owes

Air North, delay or cancellation within its control
You reached your destination	Per passenger
3 to 6 hours late	$125
6 to 9 hours late	$250
9 hours or more	$500
Less than 3 hours late	$0

Per passenger, section 19(1)(b), the small-carrier amounts; these are the amounts Air North lists. Data as of October 18, 2026.

Bumped from a flight for a reason within its control? $900 if you arrived less than 6 hours late, $1,800 for 6 to 9 hours, $2,400 for 9 hours or more (section 20). For a delay or cancellation within its control (not for safety) that you were told about 14 days or less ahead, if you took a refund because the new flight didn't meet your needs, you're owed $125 (section 19(2)). Every amount in one chart

When Air North has to pay, and when it doesn't

You're owed

The cause was within its control and not for safety, such as crew or scheduling, you arrived 3+ hours late, and you were told 14 days or less before departure (section 12).

Worth challenging

Air North cites weather or a safety problem without detail. Ask for the specific cause and the evidence.

Not owed

Weather that made flying unsafe, an air traffic control instruction or a security threat. You still get a new flight within 48 hours on Air North or a partner; if it can't, your choice of a refund or its own or a partner's next flight (section 18).

How to claim from Air North

Email customerservice@flyairnorth.com. Air North's contact page gives this address for “concerns, compensation or APPR inquiries”; we found no claim form.
Include your booking reference, flight number and date, every passenger's name, how late you arrived, the reason you were given, and the amount you're claiming. Attach receipts for any meals, hotel or transport you paid for.
Send it before the first anniversary of the delay or cancellation (section 19(3); Air North's tariff says the same).
Note the date. Air North has 30 days to pay or explain. If it hasn't paid

Write my Air North claim email

Free. LandedLate takes no share of what Air North pays you.

Flying with Air North: what's different

A broad idea of “uncontrollable”. Air North's tariff lists weather, airport facilities, security, medical diversions and unruly passengers as uncontrollable. For weather, the regulations require that it make safe operation of the aircraft impossible (section 10), and the tariff can't give you less than the regulations.
Meals can be limited up north. Air North says food and drink options “may be more limited in Canada's North and remote areas”. The duty still applies after 2 hours past your ticketed departure when the cause was within its control, including safety, and you were told less than 12 hours ahead (section 14).

If Air North refuses or doesn't answer

Write back once and ask for the specific cause and the evidence; the airline has to prove it in a complaint (Canada Transportation Act, section 85.07(2)). You can file a free complaint with the Canadian Transportation Agency 30 days after your claim, or once it's refused. Expect a long wait: the agency says it may take more than 24 months before an officer reviews a complaint. Answering a refusal · How to file with the agency

Questions

Why does Air North pay less than Air Canada or WestJet?

The regulations set lower amounts for small carriers, those that carried fewer than 2 million passengers worldwide in each of the two previous years (sections 1 and 19). Air North says it meets the definition of a small carrier, so it owes $125, $250 or $500 per passenger instead of $400, $700 or $1,000.

Does Air North have a compensation claim form?

Not that we could find. Its contact page says: "For concerns, compensation or APPR inquiries, please contact: customerservice@flyairnorth.com". Email your claim there with your booking reference, flight and what happened, and keep a copy.

I was bumped from an Air North flight. How much am I owed?

The full amount: $900 if you arrived less than 6 hours late, $1,800 for 6 to 9 hours, $2,400 for 9 hours or more, when the reason was within the airline's control (section 20). Bumping compensation isn't reduced for small airlines, and Air North's tariff lists the same amounts.

Air North says the delay was weather. Is that the end of it?

Not necessarily. Air North's tariff lists weather among causes it treats as outside its control, but the regulations excuse weather only when it makes "the safe operation of the aircraft impossible" (section 10). Ask what the weather was and where; in a complaint the airline has to prove the cause (Canada Transportation Act, section 85.07(2)).

Will Air North put me on another airline?

Only an airline it has an agreement with. Its tariff says it "is not required to book the passenger with an airline with which they do not have an agreement", which matches the small-carrier rules (sections 17(1)(b) and 18(1.1)(b)).

Sources

General information, not legal advice.