Flair Airlines delay compensation: what you're owed and how to claim

Updated September 27, 2026 · Checked against the regulations as current to September 3, 2026 · By LandedLate

Flair Airlines owes $400, $700 or $1,000 per passenger, in cash, for a delay or cancellation within its control. The amount depends on how late you reach your final destination: 3 to 6 hours, 6 to 9 hours, or 9 hours or more. Nothing is owed if the cause was outside Flair's control or required for safety. You claim through Flair's online help centre, one form per passenger and direction, within one year, and Flair has 30 days to pay or explain why not. Rules as of September 27, 2026.

How much Flair owes

Flair, delay or cancellation within its control
You reached your destination	Per passenger
3 to 6 hours late	$400
6 to 9 hours late	$700
9 hours or more	$1,000
Less than 3 hours late	$0

Per passenger, section 19(1) of the regulations; these are the amounts Flair lists. Data as of September 27, 2026.

Bumped from an overbooked flight for a reason within Flair's control? The amounts are $900, $1,800 or $2,400 (section 20). If you took a refund instead of a new flight, you're still owed at least $400 (section 19(2)). Every amount in one chart

When Flair has to pay, and when it doesn't

You're owed

The cause was within Flair's control (crew, scheduling, an aircraft change, most avoidable maintenance), you arrived 3+ hours late, and for a cancellation you were told 14 days or less before departure.

Worth challenging

Flair offers a voucher, cites safety or weather without detail, or doesn't answer within 30 days. Ask for money and the evidence.

Not owed

A genuine cause outside its control: weather that made flying unsafe, an air traffic control instruction, a security threat, or a strike. You still get a new flight, or a refund if Flair can't rebook you within 48 hours.

How to claim from Flair

Open Flair's help centre request form at flyflair.zendesk.com and choose “Submit an APPR Compensation Claim”. The $60 voucher has its own, separate category.
Claim after you arrive, within one year. Enter the confirmation details exactly as they appear on your booking.
File one form per passenger, per direction. A return trip for two people is four forms if both directions were disrupted.
Describe what happened. LandedLate writes this text for you, with the sections of the regulations that apply.
Note the date. Flair has 30 days to pay or explain. Approved payments go to the email address on the claim.

Write my Flair claim

Free. LandedLate takes no share of what Flair pays you.

The $60 voucher is not your compensation

Flair's On-Time Guarantee gave an automatic $60 e-voucher when a flight was delayed more than 60 minutes or cancelled within 72 hours of departure. Flair stopped offering it for bookings made from June 1, 2026. It was a separate promise: compensation under the regulations must be paid in money unless you agree in writing to something worth more than the amount owed that never expires (section 21). If you arrived 3 or more hours late for a reason within Flair's control, claim the $400 to $1,000 as well.

Penalties the regulator has issued to Flair

Issued	What for	Penalty
April 2, 2026	Itinerary documents missing the required plain-language terms, care and compensation information (June to November 2025)	$66,000
November 14, 2025	Passengers on six cancelled flights (May to August 2024) not told about compensation, care and their right to complain, by their preferred method	$20,000
July 31, 2025	48 passengers not offered a seat on another airline's flight (August 2024), and 24 refunds not paid within 30 days (September 2024)	$174,000

Canadian Transportation Agency enforcement notices; links in Sources.

If Flair refuses, and how to answer it

If Flair says	How to answer it
Maintenance, “required for safety”	The agency has found a problem caused by poor maintenance within the airline's control and ordered $400 per passenger (Anslow v. Sunwing, 20-C-A-2023). Ask what failed and when it was found.
A crew shortage	Staffing is within the airline's control unless it followed a reasonable plan to replace crew (WestJet v. Lareau, 2025 FCA 149). More on crew shortages
Weather	The airline has to show the weather made your flight unsafe to operate. More on weather delays
A voucher or credit instead of cash	You're entitled to money. A voucher only counts if it's worth more, never expires, and you accept it in writing (section 21).

What else Flair owes you during the disruption

Meals and a hotel, when the cause was within Flair's control (including safety) and you were told less than 12 hours ahead: food and drink after 2 hours, a means of communication, and a hotel plus transport overnight (section 14). Not required for causes outside its control.
A new flight or a refund after a delay of 3 hours or more or a cancellation, with refunds paid within 30 days (sections 17, 18 and 18.2).

If Flair refuses or doesn't answer in 30 days

Reply to the refusal and ask for the specific cause and the evidence behind it. If that fails, you can file a free complaint with the Canadian Transportation Agency once you've written to Flair and either received its answer or waited 30 days. Expect a long wait: reports in 2026 put the backlog near 98,000 complaints and the average resolution time near 987 days. LandedLate writes the reply and prepares the answers for the agency's form.

Questions

Is the $60 Flair voucher my compensation?

No. Flair's On-Time Guarantee gave a $60 e-voucher for delays over 60 minutes or cancellations within 72 hours of departure, automatically and for free, and Flair stopped offering it for bookings made from June 1, 2026. It's separate from compensation under the regulations, which must be paid in money unless you accept, in writing, something worth more than the amount owed that never expires (section 21). A $60 voucher can't replace $400.

Do I need a separate claim for each passenger?

Yes. Flair asks for one claim form per passenger, per direction of travel, even for people on the same reservation. If one direction had several flights, one form covers that direction.

How long does Flair take to answer?

Flair says it responds within 30 days, which is also the legal deadline to pay or explain why not (section 19(4)). Approved payments are sent to the email address on the claim, and you can choose to receive the money electronically.

Flair cancelled my flight and couldn't rebook me. What am I owed?

If Flair can't get you on its own or a partner's flight leaving within the required window, a large airline must offer a seat on any airline's flight on a reasonable route, or a refund of the unused ticket if you prefer (sections 17 and 18). Refunds are due within 30 days (section 18.2). The Canadian Transportation Agency fined Flair $174,000 in 2025 for failing on both.

Do I get compensation for a 2-hour Flair delay?

No. Compensation starts when you reach your final destination 3 or more hours late. At 2 hours you're owed food, drink and a means of communication if the cause was within Flair's control and you were told less than 12 hours ahead (section 14).

Sources

General information, not legal advice.